Refund Policy

This Refund Policy explains how money is returned when an order is cancelled, not fulfilled, or accepted for return under our Returns & Cancellation Policy. Read both policies together.

We will refund (or not charge) in cases such as:

Revolut or other prepaid amounts are returned to the original payment method where practicable, once we have confirmed the refund. Processing time depends on your bank or payment provider.

For COD orders, if payment was collected we will arrange a suitable refund method with you. If the order was cancelled before delivery, you simply do not pay.

Refunds normally cover the price of the affected goods. Packaging or delivery fees may be refunded in full or in part depending on whether the whole order is cancelled and whether the parcel was already dispatched — we will explain in each case.

Promotional or spin discounts apply only to the order as placed; re-orders may not reuse a spent award.

Email info@simpletruefoods.com with your order reference, what went wrong, and photos if items arrived damaged. We aim to respond within a few working days.

For return steps and consumer cooling-off notes for food, see Returns & Cancellation.