Returns & Cancellation Policy

If your order has not yet been packed or dispatched, email info@simpletruefoods.com with your order reference as soon as possible. If we can stop the order, we will cancel it and refund any prepaid amount under our Refund Policy. COD orders cancelled in time simply will not be delivered.

Under Irish and EU consumer rules for distance sales, many goods sold online come with a 14-day right to cancel. Food and other goods that are liable to deteriorate or expire rapidly, and sealed goods that are not suitable for return for health or hygiene reasons once unsealed, are often exempt from that right.

Because we sell food products, change-of-mind returns after dispatch are limited. Unopened, sealed items that are still in sellable condition may be considered at our discretion if you contact us promptly — we will confirm whether a return is accepted before you send anything back.

If something arrives damaged, wrong, or missing, tell us within a reasonable time (ideally within 48 hours of delivery) with your order reference and photos. We will offer a replacement or refund as appropriate under the Refund Policy.

Only return items after we confirm the return. Pack them securely in original packaging where possible. We will tell you the return address and whether return postage is covered (we usually cover it when the error is ours).

Once we receive and check an approved return, we process the refund as described in the Refund Policy. Read that page for payment methods and fee handling.